Comcast recently announced that it has connected over 6 million low-income Americans to the internet. Most of these customers are serviced under the Xfinity brand. The company has made rapid additions to its customer base recently, with more than 2 million new users this year. Part of the company’s successful customer aggregation can be attributed to the Xfinity WiFi customer service. A strong customer support system has been at the heart of the company’s core values. Adherence to this has resulted in Xfinity WiFi customer service transforming into an efficient and dynamic system.
How does Comcast do it?
Other than strong customer support, the company has always given attention to expanding the eligibility for its internet plans. According to recent surveys by the US Census American Community Surveys, 81% of all American households are broadband subscribers. Yet, out of all households with an average annual income of less than $35,000, only 63% subscribe to internet services. For the past seven years, the company has focused on bringing the remaining 37% across the digital divide. For the most part, there are three major barriers to a low-income person adopting broadband services:
- Digital literacy skills
- Low-cost internet services
The company has adopted a wrap-around approach to tackle all three problems in an all-encompassing manner.
Improving digital literacy skills
Over the years since 2011, the company has invested more than half-a-billion dollars in its efforts to support digital literacy. It has invested heavily in digital literacy training as well as awareness. The far-reaching effects of these efforts are felt keenly by the 8.5 million Americans they connect. The company has recently redesigned its Internet Essentials Learning Center to be more informative and comprehensive. They have included a lot of new content from ConnectSafely.org and Common Sense Media to better educate low-income Americans about the internet. Through this learning center, you get free access to tools, videos, and other resources to learn about vital digital skills. There is also a lot of focus on learning about internet safety so that non-tech-savvy users can explore without fear.
Tackling the lack of computers
Since 2011, the company has sold more than 85,000 computers at heavily subsidized prices. This is part of the company’s ongoing effort to bring low-income Americans into the digital world. Many of the recipients are army veterans and their families. Comcast wishes to give back to the people who have sacrificed so much for our country. By providing veterans with heavily subsidized computers and pairing it with their digital literacy program, the company tries to show its appreciation. Nearly 1 million veterans live within the Comcast footprint, and the company is making concentrated efforts to be inclusive.
Low-cost internet services
Under the Xfinity brand, Comcast is offering some of the best cable internet services at very competitive pricing. The internet service also comes with dedicated support from Xfinity WiFi customer services. This is especially beneficial to veterans and low-income Americans with a low digital literacy. The internet service itself is reliable and fast, with minimal disruption or downtime. But just in case there are any problems, Xfinity WiFi customer services have helpful, dedicated individuals to resolve them. The company offers one of the largest and most comprehensive high-speed internet services to low-income Americans. its popular due to its ease of getting and managing subscription through the company’s mobile app. The affordable plans make up for the rest.
What services do you get from Comcast?
Comcast Corporation is a global technology and media corporation. It has two main businesses, NBCUniversal and Comcast Cable. Comcast Cable is one of America’s biggest video, internet and phone providers to residential customers. Comcast provides these services under the brand name Xfinity. It also provides video, high-speed internet, and phone services to businesses as well. In addition to that, the company also provides automation, security and wireless services to residences under the same brand. Buy internet, phone and TV services as standalone services or bundled together to save money.
High-speed Internet services
The company offers a number of high-speed internet plans to its residential customers. With some of the fastest speeds and lowest prices, these internet plans are fast becoming the preferred choice of America. The company categorizes its plans according to the number of devices you will be using with the plan. If you will be connecting 5 or fewer devices, then the 15-60 Mbps plans are suitable for light streaming/downloading. For up to 8 devices, go for the 100-150 Mbps plans so you can enjoy multi-device streaming and downloading.
For 11 devices, the up to 250 Mbps packages are well suited to downloading large files and streaming in HD. There is also a 400 Mbps plan that lets you connect 12 and more devices without compromising on bandwidth. This is particularly well-suited to heavy usage and extreme multiplayer gaming. And finally, there is a plan which offers speeds up to 1,000 Mbps. This package is perfect for the modern, smart household and offers an unparalleled Wi-Fi experience. With so many options available, it may be better to contact Xfinity customer service to confirm all this.
Comprehensive TV packages
There are 3 major plans for cable TV offered by the company. The first one, Choice Double Play, provides internet and TV, with speeds up to 100 Mbps and 10+ channels. This is obviously a starter package for people looking for the bare essentials. The Standard Double Play plan is much more comprehensive, with a selection of more than 125 channels. And finally, Select Double Play offers more than 210 premium channels for your viewing pleasure. You can access a definitive world of television with rates that are quite comparative.
Reliable Phone services
The Voice services offered by the company are some of the most reliable and cutting-edge services in the country. Making use of Voice over IP (VoIP) technology, the company takes your calling online, including a number of premium features. All you need is your Xfinity internet connection to make use of Voice services. You can get a wireless gateway modem for yourself, or rent one from the company at a nominal cost. You can also get several mobile plans, complemented by robust Xfinity mobile customer service.