The Xfinity Mobile customer service is Comcast’s latest trick to woo its customers. And for the most part, I think they really do seem to have struck some gold this time! Because as a (now) one-month-old user, I can honestly say that I’m happy with the service. If you have any experience in reading my earlier posts, I’m sure that you’re pleasantly surprised too! Because as you’d probably know, I had very little good to say about the company in the past.
And for good reason!
The Xfinity Mobile Customer Service
A Company Redeemed?
In a nutshell, I wasn’t pleased with its plan prices. Notice my stress on the word ‘wasn’t’ (past-tense). Be it for their standalone internet, cable TV or home phone service plans. Or for their huge collection of ‘bundle’ packages (which I like to call 2-in-1s and 3-in-1s).
I didn’t like the clever marketing tactics that their salespeople used whenever I tried to negotiate with them. And I almost always ended up being extremely pissed at their Xfinity customer support techs. Because I could literally feel them smiling smugly on the other end, whenever I lost my cool. Which, as you’d be able to guess, was quite often!
But all that has changed now. And not only because of the recent (August) launch of the Xfinity Mobile customer service.
I’ve been hogging the company’s official website for a few weeks now. Because like most ISP industry bloggers, I love to play the part of the ‘high & mighty’ critic. And nothing tickles my fancy bone more than poking fun at the big players in the market. It’s part of the whole ‘Robin Hood’, ‘in it for the underdog…’ a vibe that afflicts my generation. We can’t resist being cynics about everything. And often times, just for the heck of it!
Comcast Seems to Have Taken a Turn for the Better
But despite my best efforts aimed at fault-finding, I have to admit defeat this time!
And here’s why:
- Overall Plan Prices have been lowered significantly,
- Service Coverage Areas have been expanded dramatically (if this was possible!),
- The number of service extras (which include the Xfinity Mobile customer service) has been increased
Some Very Little Bone to Pick
To enjoy the new mobile service, however, you have to be an existing company subscriber. And an Xfinity Internet subscriber, to be precise. Which is the only real catch about this whole thing, to be honest!
Other than this, I have a few other minor concerns.
At the moment, Xfinity isn’t making room for people who only want to purchase low-cost Android phones from its service centers. Also, existing Android phone users with older mobile models are not being covered.
Plus, if you do decide to go and purchase a service-enabled mobile device, you’ll only have a few expensive choices to pick from. Which I think is a real shame for anyone down on his or her budget.
But the Benefits are Many
Take, for instance, the service’s free and unlimited nationwide calling provision. Which, if you didn’t already know, has only been made possible through Comcast’s collaboration with Verizon. Verizon currently has the largest LTE data coverage zone in the country. And so the fact that Xfinity’s mobile service uses this network means that uninterrupted mobile & internet connectivity isn’t a problem for its subscribers.
The unlimited calling feature comes with texts included, and (the best part) no line fees! You have to pay any state or federal taxes that are charged by the company. They are required to do so by law.
Also with the service, you get to choose between two very affordable data plans. The default setting is to the ‘Unlimited Plan’. But you can change this to the ‘Gigabit Rates Plan’ for greater pricing control. And freedom.
I am currently enjoying using the latter – to phone prank my contacts. And at all times of the day & night too!
Using the service, you can tap into over 18 million Xfinity WiFi hotspots for free. You can locate these using the mobile service app. Or by getting in touch with an Xfinity WiFi customer service agent.
On the WiFi hotspot front, the company seems to have struck a clever bargain with its internet customers. Because every user’s modem can act as a router. And once a mobile user is in their vicinity, he or she can tap into the network. When considered completely, this is a great way for users to cut down on data costs.
And last but not least, the service comes with no contract formalities. Which means that as an existing company customer, you can pretty much choose to start and end service as you fancy. With no early termination fees.
Incoming Xfinity Mobile Customer Reviews Speak for themselves
Before I started writing this piece, I conducted a quick Xfinity Mobile customer reviews Google search. I came across many raving testimonials on platforms like Quora and Reddit. Some twitteratis had some good things to say as well, strangely enough.
As a frequent industry reviewer (I think I’ve already mentioned this), I don’t like to read ‘expert’s analysis’ pieces over the internet. I find all of these biased, to some extent. And they always come with the bad tinge of a possible hidden sponsorship. Which, of course, is a ‘deal breaker’ like nothing else.
What I do is I read lots and lots of user comments on social media. This helps me to uncover any possible ‘consumer preference’ trends that may be lurking in the marketplace. And when a large number of people go on to say the same thing, their concerns warrant some investigation.
I conducted this exercise that I came to a conclusion about the service. My own experiences helped too. And, for the most part, I have drawn on them liberally to open this account.